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Order Processor

Head Quarters

£24,000 rising to 26,000 after successful probation

Job description

Who We Are

Are you looking to take the next step in your career and join an award-winning company which offers the best benefits in the automotive sector? With hybrid working, free breakfast and lunch, private healthcare, a 5x salary Death in Service scheme, plus enhanced maternity and paternity pay and internal and external wellbeing support, you will be joining a company which truly lives its core values and has a culture that you won’t find anywhere else.

Vanarama - part of the Auto Trader Group - is the UK’s leading online vehicle leasing and insurance business.

Our mission is to get our customers into their dream vehicles - because we know that leasing is the smartest & most affordable way to upgrade what you drive! By using the latest tech, hiring top talent & offering a range of products no one else can match, we put our customers at the heart of everything we do. We are constantly innovating to ensure we are ready for our customers, where and when they need us.

Overview of the role

This exciting opportunity is to cover maternity leave

Too accurately process vehicle orders allocated to your work queue. You will work with customers to help them understand our processes and move them onto the next stage of the delivery. You will ensure the funders criteria is met before moving the vehicle onto the logistics team. As a member of our Order Process team, you'll be part of a driven team who are determined to produce fantastic results daily, both collectively and individually.

Duties And Responsibilities

• Working with our main funders to ensure the correct contracts are in place ready for signing, you will follow all funder requirements throughout the process

• Working with dealers to make sure the estimated delivery date agreed has been signed off, you will refer any changes in dates onto the salesman and customer

• Process a minimum of 300 orders per month and work with your team leader and team to ensure 100% accuracy

• Working towards the team & individual targets set by your line manager/team leader

• Relationship building with external & internal customers

• Flexibility to cross train across different roles within the Operations department

About you

• Professional and authoritative telephone manner

• Excellent attention to detail

• Excellent verbal and written communication skills

• Experience in an administration/number’s role

• The ability to build relationships with customers, internal staff, and external suppliers quickly and effectively

• The ability to demonstrate empathy with customers and show a clear understanding of their needs

• Ability to work as part of a focused and determined team

• The ability to work under pressure

Full Benefits

• Private healthcare.

• Annual company bonus scheme.

• 26 weeks of Enhanced Maternity Pay at 90% of basic salary after qualifying service.

• 4 weeks of Enhanced Paternity Pay at 90% of basic salary after qualifying service.

• Death In Service pay x5 salary.

• Wellbeing support – access to internal and external wellbeing counsellors.

• Free breakfast and lunch when in office.

• Paid leave for fertility treatment, miscarriage, abortion, gender reassignment or fleeing domestic abuse situations (also for cancer treatment and major operations).

• Work from anywhere in the UK for 2 weeks per year.

• Remote working / hybrid working (40-60% in the office depending on your team & business need), with £300 Work from Home Equipment Allowance

• 24 days annual leave plus your birthday off after probation

• Paid sick leave policy

Job type