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Dealer Liasion

Head Quarters

£23,000 rising to £24,000 after successful probation

Job description

Who We Are

Vanarama - part of the AutoTrader Group - is the UK’s leading online vehicle leasing and insurance business.

Vanarama is an award-winning vehicle leasing company. Our mission is to get our customers into their dream vehicles - because we know that leasing is the smartest & most affordable way to upgrade what you drive! By using the latest tech, hiring top talent & offering a range of products no one else can match, we put our customers at the heart of everything we do.

Overview of the role

As a member of the small and friendly Dealer Liaison Team you will be influencing and managing your supplying dealers and logistic agents through the Lease Link platform. To ensure the company reaches its delivery target each month. You will ensure your supplying dealers work within our T&C to fulfil the delivery dates where possible, you will keep our customers up to date on the progress of the order up until the vehicle is delivered.

Duties and Responsibilities

• Influencing your dealer portfolio to ensure they are working within the T&C ‘s.

• Point of contact for your dealer portfolio to resolve issues both internally and externally with our customers.

• Using Lease Link exception report to monitor the performance for your dealer portfolio both daily, monthly and quarterly.

• Working towards team & individual targets set by your line manager/team leader

• Relationship building with external & internal customers

• Contacting customers when the expected delivery dates have changed

• Flexibility to cross train across different roles within the Admin department

About you

• Professional and authoritative telephone manner

• Excellent verbal and written communication skills

• The ability to build relationships with customers, internal staff and external suppliers quickly and effectively

• The ability to demonstrate empathy with customers and show a clear understanding of their needs

• Ability to work as part of a focused and determined team

• The ability to work under pressure

Job type